Shipping policy
Shipping Policy – SoulFit
We aim to deliver your orders quickly, safely, and reliably across India.
Order Processing
- All orders are processed within 1–2 business days (excluding Sundays and public holidays)
- Once your order is shipped, you will receive a confirmation message with tracking details
Shipping Time
- Metro Cities: 2–4 business days
- Other Locations: 3–7 business days
Delivery timelines may vary depending on your location and courier availability.
Shipping Charges
- Free shipping on all prepaid orders
- A small shipping fee may apply on Cash on Delivery (COD) orders (if applicable)
Cash on Delivery (COD)
- COD is available on selected locations
- Please ensure someone is available to receive the order at the time of delivery
Order Tracking
Once your order is shipped, you will receive a tracking link via SMS/Email to monitor your delivery status in real time.
Delivery Delays
While we try our best to deliver on time, delays may occur due to:
- High order volumes
- Weather conditions
- Courier service issues
We appreciate your patience in such situations.
Incorrect Address or Failed Delivery
- Please ensure your shipping details are correct
- If delivery fails due to incorrect address or unavailability, re-shipping charges may apply
Damaged or Missing Items
If your order arrives damaged or incomplete, please contact us within 24 hours of delivery at support@soulfit.in with photos, and we’ll resolve it quickly.
Need Help?
For any shipping-related queries, contact us at support@soulfit.in