Terms & Conditions

SOULFIT TERMS & CONDITIONS 

Please read these Terms and Conditions carefully before accessing or using the website www.soulfit.in. This website is owned and operated by Soulfit (hereinafter referred to as “Soulfit”, “we”, “our”, or “us”). By visiting, browsing, accessing, or using any part of this website or purchasing any product from us, you agree to be bound by these Terms and Conditions along with our Privacy Policy. If you do not agree to all the terms and conditions mentioned herein, you are advised not to use the website or any of its services. These Terms apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content. Soulfit reserves the right to update, change, or replace any part of these Terms and Conditions at any time without prior notice, and it is your responsibility to check this page periodically for changes. Continued use of the website following any updates constitutes acceptance of those changes.

Soulfit is an e-commerce platform that offers fashion and lifestyle products including but not limited to clothing, apparel, and accessories. We strive to provide high-quality products and a smooth shopping experience, however, we do not guarantee that all product descriptions, images, pricing, or other content available on the website are completely accurate, complete, reliable, current, or error-free. There may be slight variations in color, size, or appearance due to lighting conditions, screen resolution, or manufacturing processes. Soulfit reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice, including after an order has been placed.

To access certain features of the website, you may be required to create an account. You agree to provide accurate, complete, and current information during registration and to update such information as necessary. You are solely responsible for maintaining the confidentiality of your account credentials including your password and for all activities that occur under your account. You agree not to share your account details with any third party and to notify us immediately in case of any unauthorized use or security breach. Soulfit shall not be liable for any loss or damage arising from your failure to protect your account information.

By placing an order on the website, you agree to provide accurate billing and shipping information and authorize us to process your payment through third-party payment gateways. Soulfit does not store your payment details such as credit/debit card information, and all transactions are handled securely by external payment providers. We are not responsible for any additional charges imposed by banks or payment gateways. All orders are subject to acceptance and availability. We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to cases of suspected fraud, incorrect pricing, or product unavailability.

Shipping and delivery timelines are estimates and may vary depending on your location, courier services, and external factors beyond our control. While we strive to deliver products within the promised timeframe, delays may occur due to unforeseen circumstances such as logistics issues, weather conditions, or government restrictions. Once an order is shipped, tracking details will be shared with you. Soulfit is not responsible for delays caused by third-party courier services.

At Soulfit, we are committed to delivering high-quality products and ensuring customer satisfaction. Every product is carefully checked before dispatch to maintain our quality standards.

Due to the nature of our products and to maintain hygiene and quality, we currently do not offer returns or refunds once the product is delivered.

However, we understand that issues can sometimes occur, and therefore we provide a replacement facility under specific conditions.

If you receive a product that is damaged, defective, or incorrect in size (from our side), you may request a replacement within 48 hours of delivery. To process your request, you must provide a clear unboxing video or photo proof showing the issue. This helps us verify the problem and ensure a fair resolution.

The product must be unused, unwashed, and in original condition with all tags intact. Requests without valid proof or raised after the allowed time frame will not be accepted.

Once your request is approved, we will arrange a replacement for the same product or a similar item, depending on availability.

This policy is designed to maintain product quality while also ensuring that genuine issues faced by customers are resolved quickly and fairly.

All content available on the website including but not limited to logos, designs, graphics, images, product descriptions, and text is the intellectual property of Soulfit and is protected under applicable copyright and trademark laws. You may not copy, reproduce, distribute, modify, or use any content from the website without prior written permission from Soulfit. Any unauthorized use may result in legal action.

Users agree not to misuse the website or engage in any unlawful activity including but not limited to fraud, uploading harmful content, hacking attempts, or violating any applicable laws. Any such activity may result in immediate suspension or termination of your account without prior notice. Soulfit reserves the right to take legal action against users involved in fraudulent or illegal activities.

The website and all services are provided on an “as is” and “as available” basis without any warranties of any kind, either express or implied. Soulfit does not guarantee uninterrupted or error-free operation of the website. We are not responsible for any technical issues, data loss, or system failures that may occur while using the platform. To the fullest extent permitted by law, Soulfit shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of the website or purchase of products.

Soulfit reserves the right to terminate or suspend your access to the website or services at any time without prior notice if we believe you have violated these Terms and Conditions or engaged in any activity that may harm the platform or other users. Upon termination, all provisions of these Terms which by their nature should survive shall remain in effect.

We shall not be held responsible for any delay or failure in performance caused by events beyond our reasonable control including but not limited to natural disasters, acts of God, war, strikes, government regulations, or any other force majeure events.

These Terms and Conditions shall be governed and interpreted in accordance with the laws of India. Any disputes arising out of or related to the use of this website shall be subject to the jurisdiction of Indian courts.

By using this website, you acknowledge that you have read, understood, and agreed to all the Terms and Conditions mentioned above. If you have any questions or concerns, you may contact us at support@soulfit.in.