Return & Replace Policy

At Soulfit, we are committed to delivering high-quality products and ensuring customer satisfaction. Every product is carefully checked before dispatch to maintain our quality standards.

Due to the nature of our products and to maintain hygiene and quality, we currently do not offer returns or refunds once the product is delivered.

However, we understand that issues can sometimes occur, and therefore we provide a replacement facility under specific conditions.

If you receive a product that is damaged, defective, or incorrect in size (from our side), you may request a replacement within 48 hours of delivery. To process your request, you must provide a clear unboxing video or photo proof showing the issue. This helps us verify the problem and ensure a fair resolution.

The product must be unused, unwashed, and in original condition with all tags intact. Requests without valid proof or raised after the allowed time frame will not be accepted.

Once your request is approved, we will arrange a replacement for the same product or a similar item, depending on availability.

This policy is designed to maintain product quality while also ensuring that genuine issues faced by customers are resolved quickly and fairly.

1.⁠ ⁠How long does delivery take?

Orders are usually delivered within 4–8 business days depending on your location. Metro cities may receive orders faster, while remote areas can take slightly longer.

2.⁠ ⁠Do you offer Cash on Delivery (COD)?

Yes, Cash on Delivery is available on selected pincodes across India.

3.⁠ ⁠How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can also use the “Track Order” page on our website.

4.⁠ ⁠What if I receive a damaged or wrong product?

If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with photos and your order ID. Our team will arrange a replacement or resolution.

5.⁠ ⁠Can I return or exchange my order?

Yes, we offer easy returns and exchanges on eligible products within 7 days of delivery. The product must be unused, unwashed, and in original condition.

6.⁠ ⁠Are SoulFit products true to size?

Yes, our products follow standard sizing. We recommend checking the size chart before placing your order for the best fit.

7.⁠ ⁠How do I choose the correct size?

Every product page includes a detailed size chart to help you select the right fit based on your measurements.

8.⁠ ⁠What payment methods do you accept?

We accept UPI, Debit Cards, Credit Cards, Net Banking, Wallets, and selected Cash on Delivery orders.

9.⁠ ⁠Can I cancel my order after placing it?

Orders can only be cancelled before they are shipped. Once shipped, cancellation may not be possible.

10.⁠ ⁠Do you ship across India?

Yes, SoulFit delivers to most locations across India.

11.⁠ ⁠Will I receive order confirmation?

Yes, an order confirmation email or SMS is sent immediately after successful payment or order placement.

12.⁠ ⁠How can I contact SoulFit support?

You can reach our support team through the Contact Us page or email us at support@soulfit.in

13.⁠ ⁠Are the product colors exactly the same as shown online?

We try to display product colors as accurately as possible. However, slight variations may occur due to screen settings and lighting.

14.⁠ ⁠What should I do if my payment fails but money gets deducted?

In most cases, the amount is automatically refunded by the bank within 5–7 business days. If the issue persists, contact our support team with payment details.

15.⁠ ⁠Do you restock sold-out products?

Some popular products may be restocked depending on demand, while limited edition drops may not return once sold out.