Refund policy
At Soulfit, we aim to deliver high-quality products. However, if something isn’t right, we’re here to help with an easy return or replacement process.
1. RETURN WINDOW
We offer a 7-day return or replacement window from the date of delivery.
Requests raised after 48 hours will not be accepted.
2. ELIGIBILITY CRITERIA
To qualify for a return or replacement, the product must:
Be unused, unworn, and unwashed
Have all original tags and packaging intact
Be in resalable condition
We reserve the right to reject requests that fail quality checks.
3. VALID REASONS FOR RETURN / REPLACEMENT
We accept requests in the following cases:
Wrong product delivered
Damaged or defective item
Size issue from our company side
Product significantly different from description
4. NON-RETURNABLE / NON-REPLACEABLE ITEMS
The following items are not eligible:
Used or washed products
Items without tags
Innerwear / socks / hygiene-sensitive items
Clearance sale or final sale products
Customized or personalized products
5. RETURN / REPLACEMENT PROCESS
To initiate a request:
Contact our support team or visit the returns section
Share your Order ID and reason
Upload images (mandatory for damaged/wrong items)
After approval:
A reverse pickup will be arranged
6. REPLACEMENT POLICY
Replacement is offered for size issues or defective/wrong products from company side
It depends on stock availability
If the item is unavailable, we will issue a refund or store credit
7. REFUND POLICY (IF APPLICABLE)
Refunds are processed after quality check of returned product
Initiated within 3–5 working days
Refund Mode:
Prepaid orders → Original payment method
COD orders → Bank transfer or store credit
8. SHIPPING CHARGES
Original shipping charges are non-refundable
Return shipping may be deducted (unless it’s our mistake)
9. CANCELLATION POLICY
Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible
10. POLICY MISUSE
Soulfit reserves the right to:
Reject returns in case of repeated misuse
Restrict COD or future orders from such users
We recommend checking size, product details, and address carefully before placing your order to avoid unnecessary returns.
📩 CONTACT US
Email: support@soulfit.in
Phone: 9696412196
Website;@soulfit.in